Host Terms

When you sell a ticket, the contract for the event is between you and the buyer. You are the seller of record: your name is on the event page, the checkout and the ticket email as the seller. You are responsible for the event itself, and for:

• having the right to run the event or to sell tickets for it, and any permits, licences and insurance it needs;
• describing it honestly: what, when, where, who is performing, what a ticket includes, age limits and the price;
• the venue, its capacity and the safety of the people who come;
• your refund policy and honouring it, and refunding everyone if the event is cancelled;
• any taxes and levies on your ticket sales.

Lexium Industries Ltd provides the ticketing service: your event page, checkout, the tickets and their QR codes, delivery by email and WhatsApp, and check-in. Payments are processed by Paystack. We are not the organiser of your event and do not buy or resell tickets.

We never hold your money. Each payment is split by Paystack as it happens: your share settles from Paystack straight to your bank account, and only our fee comes to us.

• You add a Nigerian bank account in Get paid. Paystack confirms the account’s name, and we create a Paystack subaccount for it; Paystack’s terms apply to the money it handles.
• Paystack pays your share to that account on its settlement schedule, which follows your level: weekly at Basic, the next business day once Verified. If something goes wrong (see “Holds and brakes”), payouts can go back to weekly.
• Changing the bank account is done by an owner or admin, re-checks the name, and is emailed to every owner and admin of your workspace.
• Money shows your sales, fees, refunds and what Paystack has paid out. Paystack’s records are the final word on settlements.

Before your first paid sale you confirm your phone, accept these terms and prove who you are: a photo of your ID with a selfie (checked by our partner Didit), or your NIN or BVN (checked by Smile ID). The name must match your bank account’s name; a business can verify with its CAC number. Free tickets need none of this.

We may ask for more (a selfie against your NIN or BVN record, your CAC record, or a call with our team) before raising your limits, and we may decline to let you sell. How we handle this data is in our Privacy Policy.

Each event can sell up to a cap (face value) that depends on your level. Today’s defaults, which Get paid always shows for you:

• Basic: ₦500,000 per event, rising to ₦2,000,000 after a completed event with refunds under 5% and no chargebacks; paid weekly.
• Verified: ₦5,000,000 per event for an individual, ₦20,000,000 for a business; paid the next business day.
• Trusted (automatic after three completed events, an account over 60 days old, refunds under 5% and no chargebacks): no cap.

At the cap, new buyers see “Sold out for now” until you verify further; checkouts already in progress are honoured. We may change caps, or set a different one for you, at any time.

To protect buyers, and to keep card payments working for everyone, we may without notice:

• pause checkout for an event for an hour after many failed or abandoned payments in a few minutes (card testing);
• pause your sales and put your payouts on Paystack’s weekly schedule after a chargeback, until our team reviews it;
• pause your sales, move your payouts to a slower schedule, take down an event page or turn off selling for your workspace while we look into a complaint, a suspected scam, an unusual spike in sales or many refunds.

We always tell you what happened and how to get it lifted, and we lift it as soon as we can.

• Our fee on each paid ticket is a percentage of its price plus a flat amount, capped. Today: 5% plus ₦50 (tickets under ₦2,500) or ₦100, at most ₦1,500 per ticket; 3% on Pro. A table that admits several people is one ticket. Free tickets are free.
• You choose per event whether buyers pay a booking fee on top (you receive your full ticket price; the booking fee covers our fee and Paystack’s) or you absorb the fees (our fee and Paystack’s come out of your share).
• Paystack’s own fee is separate (today about 1.5% plus ₦100, capped at ₦2,000 per payment, more on international cards).
• Our fee and the booking fee include VAT at 7.5%: nothing is added on top. Receipts and order details show the VAT with our TIN, so you can account for it.
• Get paid and each ticket type show what buyers pay and what you receive before you turn sales on. We may change our fee with 30 days’ notice; each order keeps the fee it was sold with.

• Set a refund policy for each event (it is shown to buyers at checkout). Whatever it says, you must refund buyers in full if the event is cancelled, and fairly if it is moved or materially changed.
• You refund from the event’s orders, in full or in part. The money goes back to the buyer through Paystack, and refunded tickets stop working at the door.
• Refunds come out of your share of the sale. If a refund or a chargeback is taken from our balance instead (for example because your share has already been paid out), you must repay us.
• Events with paid orders can’t be deleted until they are refunded.

A chargeback is a buyer’s bank taking a payment back. You are responsible for chargebacks on your events, including the amount and any fee Paystack charges. When one arrives we tell you, pause your sales and may send Paystack the order, ticket and check-in records as evidence; reply with anything that helps (proof the event happened, your refund policy, messages with the buyer).

If we end up paying a chargeback or refund for you, we may recover it from your future sales where Paystack allows, invoice you for it, and keep selling paused until it is settled.

You may not sell tickets or take payments for:

• anything illegal where it takes place, or that needs a permit or licence you don’t have;
• fake events, events you don’t intend to or can’t deliver, or tickets you have no right to sell (including reselling other organisers’ tickets without their permission);
• gambling, lotteries, raffles or prize draws that need a licence, investment or “get rich” schemes, and pyramid or multi-level schemes;
• weapons, drugs, or adult or sexual services;
• events that promote hatred, violence or discrimination, or put people in danger;
• fundraising that isn’t what it says it is;
• anything Paystack does not allow on its platform.

We may refuse, unpublish or stop sales for any event we believe breaks these rules, and refund its buyers where we can.

You get each buyer’s name, email, phone (if given) and the names on their tickets. Use them to run your event and contact buyers about it. You are responsible for them under the Nigeria Data Protection Act: keep them safe, and only send marketing to buyers who agreed to it.

You can stop selling at any time by turning sales off; your duties for tickets already sold, refunds and chargebacks continue. We may turn off selling for your workspace if you break these terms or the Terms of Service, or if Paystack asks us to.

We may update these terms. We will email owners and admins of workspaces that sell tickets at least 14 days before a material change, and ask you to accept the new version in Get paid. Questions: support@peopleinvite.com.