Refund Policy

• Full refund within 14 days of purchase, as long as no invitations have been sent for that event under the pass.
• Once invitations have started sending, the pass has been used and is not refundable, except as set out under “When things go wrong” below.
• If you bought the wrong size, contact us before sending and we will move you to the right pass and refund or charge the difference.

• You can cancel at any time from your settings. You keep Pro until the end of the period you have paid for, and you will not be charged again.
• Monthly plans: we do not give refunds for partial months.
• Yearly plans: full refund if you ask within 14 days of the first payment or of a renewal and have not sent invitations under Pro during that time. After that, there are no refunds for the unused part of the year.

If a fault on our side stopped your invitations from being sent or your guests from being checked in, and we could not fix it in time for your event, we will refund the affected pass or month in full. We are not responsible for messages that recipients’ email providers reject or file as spam, or for problems caused by incorrect guest details.

If we suspend or close an account for breaking our Terms of Service, for example for sending spam, payments are not refundable.

Email support@peopleinvite.com from the address on your account, with your workspace name and the payment date. We reply within 3 business days.

Approved refunds go back to the original payment method through Paystack. Banks usually take 5 to 10 business days to show them.

Please contact us before disputing a payment with your bank. We can usually sort things out faster, and a chargeback may pause your account while it is reviewed.

This policy does not affect any rights you have under consumer protection law where you live, including the Federal Competition and Consumer Protection Act in Nigeria.